Frequently asked questions
What does "exp" stand for?
EXP stands for Experimental.
Within Lenodan™, it represents the brand’s experimental design framework; a space dedicated to exploring new aesthetics, silhouettes, concepts, and cultural ideas.
what are exp series?
The EXP Series represents Lenodan’s more intentional body of work. These are carefully considered projects that reflect the brand’s philosophy, design language, and long-term direction. Pieces within the EXP Series are built around identity, structure, proportion, storytelling, and refinement.
Projects such as EXP-1 exist as foundational expressions of the brand, focusing less on trends and more on creating timeless and meaningful products that reflect the core ideas behind Lenodan.
WHAT ARE EXP PROJECTS?
EXP Projects exist as a more playful and open design space. These projects allow room for experimentation, trend-driven ideas, graphics, quick concepts, and creative impulses that may not necessarily fit within the more structured nature of the EXP Series.
WHAT ARE COLLECTORS ITEMS
Collector’s items are limited, exclusive products created with rarity, meaning, or cultural value that make people want to keep, archive, or value them beyond everyday use.
In Lenodan’s context, collector’s items are:
- Limited releases with restricted quantities
- Serialized pieces (e.g. EXP-001/100)
- Products tied to a specific story, concept, or creative chapter
- Items designed to feel special, rare, and emotionally valuable
- Pieces that represent milestones in the brand’s evolution
So instead of being treated as ordinary clothing, they become artifacts of the brand’s journey, something collectors emotionally connect to and preserve.
RETURN & REFUND POLICY
Without prejudice to any applicable legal guarantees, Lenodan™ accepts approved returns and exchanges within 10 days of purchase, excluding custom or made-to-order items. Collectors must inspect items within 3 days of delivery and ensure products remain unworn, unwashed, and in original condition with proof of purchase.
Full refunds apply only to verified manufacturing faults on unworn items. Custom items and collector editions are non-refundable unless otherwise stated.
For full details regarding returns, reimbursements, care compliance, exchanges, and collector responsibilities, please refer to our Customer Service Policy – Article 8: Right to Cancel and Refunds.
SHIPPING & DELIVERY
Lenodan™ standard delivery timeframe is 1–7 business days for standard orders. Custom items, collector editions, and pre-orders may require 7–14 business days depending on production and availability.
Collectors are responsible for providing accurate shipping information. Delivery delays caused by couriers, weather conditions, operational disruptions, or high-volume periods may occur.
Once an order has been dispatched, tracking information will be shared through our official communication channels.
For full details regarding shipping timelines, courier responsibilities, failed deliveries, and delivery conditions, please refer to our General Terms of Online Sale – Article 8: Delivery.