PRIVACY POLICY

PERSONAL INFORMATION WE COLLECT

When you visit the Lenodan™ website, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:


-Full name
-Billing address
-Shipping address
-Payment information
-Email address
-Phone number

We refer to this information as “Order Information”.

When we refer to “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.
HOW WE COLLECT DEVICE INFORMATION

We collect Device Information using the following technologies:


  • Cookies — data files placed on your device or computer that often include an anonymous unique identifier. Cookies help improve your browsing experience and website functionality.

  • Log files — these track actions occurring on the Site and collect data including IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

  • Web beacons, tags, and pixels — electronic tools used to record information about how collectors browse and interact with the Site.
HOW WE USE YOUR PERSONAL INFORMATION

Lenodan™ uses the Order Information collected to:


  • Process and fulfill orders

  • Arrange shipping and delivery

  • Provide invoices and order confirmations

  • Communicate with collectors

  • Screen orders for fraud or risk

  • Improve our products, services, and website experience

  • Send updates regarding launches, campaigns, promotions, and collections

We use Device Information to:


  • Improve website functionality and performance

  • Monitor visitor behavior and analytics

  • Detect fraud and security threats

  • Optimize marketing and user experience
SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with trusted third-party services to help us operate the business effectively. This may include:


  • Payment gateways

  • Courier and shipping providers

  • Website hosting providers

  • Analytics and marketing platforms

We may also share information where required to comply with legal obligations or protect Lenodan™ rights.

Lenodan™ does not sell or rent collector information to third parties.
DATA RETENTION

When you place an order through the Site, we maintain your Order Information for our records unless and until you request its deletion, subject to applicable legal and operational requirements.
YOUR RIGHTS

Collectors may request:


  • Access to personal information

  • Correction of inaccurate information

  • Removal of personal data where applicable

Requests may be submitted through our official support channels.
DATA SECURITY

Lenodan™ takes reasonable precautions to protect your information against unauthorized access, misuse, disclosure, or loss. However, no online transmission or storage system can be guaranteed completely secure.
CHANGES TO THIS POLICY

Lenodan™ reserves the right to update or modify this Privacy Policy at any time to reflect operational, legal, or service-related changes.
CONTACT US

For questions regarding this Privacy Policy or your personal information:

Email: lenodangroup@gmail.com

Website: Lenodan™

GENERAL TERMS OF ONLINE SALE

OVERVIEW

These General Terms of Online Sale govern all purchases made through the Lenodan™ website and official digital platforms. By placing an order with Lenodan™, collectors acknowledge that they have read, understood, and accepted these terms in full.
Article 1 – Purpose

These Terms define the conditions governing:

  • Online purchases
  • Payments
  • Shipping and delivery
  • Returns and refunds
  • Use of the Lenodan™ website
  • Rights and obligations between Lenodan™ and collectors
Article 2 – Scope

These Terms apply to all products sold through:

  • The official Lenodan™ website
  • Official Lenodan™ social commerce channels
  • Official Lenodan™ digital platforms

These Terms apply exclusively to end consumers and collectors purchasing for personal use.
Article 3 – Characteristics of Products

Collectors are encouraged to review product descriptions carefully before placing an order.

Product details may include:

  • Fabric composition
  • Sizing information
  • Product imagery
  • Color variations
  • Care instructions

Lenodan™ reserves the right to modify product assortments, specifications, and availability without prior notice.
Article 4 – Collector Items

Collector Items are exclusive Lenodan™ products produced in limited quantities, special editions, archival releases, collaborations, or made-to-order formats. Due to their limited nature, Collector Items are subject to specific conditions.

  • Collector Items may require extended production and delivery timelines of 7–14 business days or longer where stated.
  • Availability is limited and not guaranteed once sold out.
  • Collector Items are considered final-release products and may not be restocked.
  • Customised or made-to-order Collector Items are non-refundable and non-returnable except in cases of verified manufacturing faults.
  • Minor variations in print placement, wash treatment, texture, or finishing may occur and are not considered defects.
  • Collectors are responsible for following all official care instructions to preserve product quality and longevity.
  • Lenodan™ reserves the right to limit quantities per collector to protect fair access and prevent resale abuse.

By purchasing a Collector Item, the collector acknowledges and accepts the exclusive nature and conditions attached to these products.
Article 5 – Online Orders

Orders placed through the website constitute an offer to purchase products subject to availability and acceptance by Lenodan™.

Lenodan™ reserves the right to:

  • Refuse suspicious or fraudulent orders
  • Cancel orders affected by pricing or technical errors
  • Limit quantities purchased per collector

Collectors are responsible for ensuring all information submitted during checkout is accurate.
Article 6 – Prices

All prices displayed are in South African Rand (ZAR) unless otherwise stated.

Prices:

  • Include applicable taxes where required
  • Exclude shipping fees unless specified
  • May be modified at any time without notice

The applicable price is the one displayed at the time the order is confirmed.
Article 7 – Payment Methods

Lenodan™ accepts approved electronic payment methods available at checkout.

Payment must be received in full before:

  • Order processing
  • Production of custom items
  • Shipment of products

Lenodan™ reserves the right to refuse transactions flagged as unauthorized or fraudulent.
Article 8 – Shipping & Delivery

Standard delivery timelines are:

  • 1–7 business days for standard orders
  • 7–14 business days for custom items, collector editions, and pre-orders

Delivery delays caused by:

  • couriers
  • customs
  • strikes
  • weather conditions
  • operational disruptions

are outside Lenodan™’s direct control.

Collectors are responsible for providing accurate shipping information.
Article 9 – Right to Cancel and Refunds

Returns, refunds, and exchanges are governed by the Lenodan™ Refund Policy and Return & Exchange Policy.

Key conditions include:

  • Collectors must inspect items within 3 days of delivery
  • Custom items are non-refundable and non-returnable
  • Returned items must remain unworn and in original condition

Lenodan™ reserves the right to reject returns that do not comply with policy requirements.
Article 10 – Responsibility and Guarantees

Lenodan™ guarantees that products undergo quality-control inspection prior to dispatch.

Lenodan™ is not responsible for:

  • Damage caused by improper care
  • Wear and tear from regular use
  • Courier delays or mishandling
  • Incorrect information submitted by collectors

Collectors are responsible for following all official care instructions.
Article 11 – Intellectual Property Law

All elements associated with Lenodan™, including:

  • logos
  • product designs
  • photography
  • graphics
  • videos
  • written content
  • branding assets

remain the exclusive property of Lenodan™.

No reproduction, distribution, or commercial use is permitted without prior written consent.
Article 12 – Archiving of Transactions

Lenodan™ maintains electronic records of:

  • orders
  • invoices
  • payment confirmations
  • communications related to transactions

These records may be used as proof of transactions where legally permissible.
Article 13 – Confidentiality of Personal Data – Data Management Policy

Lenodan™ collects and processes personal information in accordance with its Privacy Policy.

Personal data is used strictly for:

  • order fulfillment
  • customer support
  • communication
  • website improvement
  • fraud prevention

Lenodan™ does not sell collector information to third parties.
Article 14 – Nullity

If any provision within these Terms is deemed invalid or unenforceable under applicable law, the remaining provisions shall remain fully enforceable.
Article 15 – Entire Agreement

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Article 16 – Disputes

These Terms are governed by the laws of the Republic of South Africa.

Any dispute arising from:

  • purchases
  • website usage
  • policy interpretation
  • product-related concerns

shall be subject to South African jurisdiction and legal processes.